Repair Man
I called at&t yesterday about my DSL sync issues. I did get a call center in India but I was for the first time able to understand that person very well. They did not ask me any of that bullshit routine read from prompter crap. Did you check this, did you check that. He just ran a few tests, called higher up tech and then issued for a truck to come out this morning. The repair man came out and rewired the box outside and seems to be working fine.
Though they have to send another one out tommrow because now my mothers room no longer has a dial tone. I got some woman at a main call center this time. Very prompt and quick. Surpised me too. At&t normally does not have a good rep on call center support but I think it went well.
