Stolen Number
This morning my mother told me her Verizon pre-paid cell phone was not working. Every time she tried to dial out it would not work and told her to contact support. She handed the phone to me to see if I can do anything. I tried restoring the phone to factory settings hoping that would. Now it is saying I do not even have a number! What?
I tried calling their pre-paid phone support and it kept telling me to input the cell phone I was calling about. I do so and I was then told by the computer that there is no record of this number. WHAT!? Then was told to go to a url link to activate the phone which also said the same thing. After an hour of dealing with this I called the Sales number and was greeted by a lovely lady who did her best to help me and transfered me to… the same number was given me problems. This number required a Verizon number to work and since my mother was apparently not working it would not take me through.
I called a second time and I did my best to explain the problem and about the working/non-working info and he transfered me to a live tech who got on the line a few minutes later. I explained again what happed to this lady and she told me that there is a record for that number but yesterday (09-18-2009) that someone called up and deactivated the phone and the number. I am not sure if they transfered the cell number because after she told me this I was kind of upset and not paying attention. So, we go through the process of of reactivating the phone with a new number since I can not get the old one back. So someone took the number and now we are out money because we still had time on the phone.
All in all the people were nice but getting to a live person is hell and took longer then I think necessary. I am not sure who called but who ever did are assholes. >.>
